Welcome to our
Kid's Zone

At Tidal, we know it can feel a little strange or even worrying to spend time with someone you haven’t seen in a while. You might feel excited, nervous, or have lots of questions. That’s completely okay.

Our contact centre is a safe and friendly place where you can spend time with your parent, grandparent, or other family members who don’t live with you. Everyone at Tidal is kind and here to help you feel relaxed and supported.

Before your first visit:

  • We’ll show you around so you know what to expect.
  • We’ll talk to you about how everything works.
  • We’ll listen to your questions and make sure you feel safe and happy.
  • You’ll get to see all the toys, books, games, and things to do while you’re here.

You won’t be coming forever — just for now. We’ll help your family move forward so that things get easier for everyone.

Our Rooms

Cafcass Videos

Sometimes parents don’t get along and need help making big decisions. That’s when a group called Cafcass (which stands for Children and Family Court Advisory Support Service) gets involved. Don’t worry, it’s a long name, so they just call it Cafcass!

Cafcass talks to children and makes sure grown-ups listen to how you feel. Their job is to help the court make the best choices for you.

The videos below show other children sharing what it was like when their parents split up. You might find it helpful to hear their stories.