Professionals

Why choose us?

We are an Enhanced Accredited Centre

Enhanced accredited contact centres are the most efficient, secure, and suitable way to mediate visitation when the family court issues a court order, or you or your service users have agreed to visitation.

Tidal Family Support are affiliated to NACCC (National Association Child Contact Centres) and work closely with Cafcass and the family courts to give each child the best possible outcomes. This page contains information to help give you and your service users understand our high-quality service.

 

What does it mean to be an Enhanced Accredited Centre?

Accreditation, is granted to child contact services who meet the standards, their ability to do this is measured in the following ways:

  1. An allocated assessor will visit the service and carry out a detailed review of their services. This will include interviewing managers, staff, and looking for documented evidence. Where appropriate and only with consent, families are also welcomed to participate in this process.
  2. Portfolios of documentary evidence are also submitted to the NACCC Assessor.
  3. Evidence of financial standing and sustainability is submitted to a finance officer at NACCC who will review this to ensure that the service is administered in a sustainable and legal way.

The above process is then reviewed on a three-yearly basis.

The process of awarding accreditation has been independently reviewed and certificated by the Open College Network, through their QEL+ programme.

At Tidal Family Support we adherence to the 5 main principles of the regulatory body…

Provide a safe, neutral, welcoming space for children to spend time with parents (or other people important to them, such as grandparents

Support parents to help them prioritise the needs of their children post separation.

Promote mediation so that long-term solutions can be found to keep children in touch with both parents.

Offer resources, information and advice for families dealing with separation.

Provide specialist supervised interventions where children may be exposed to a higher level of risk.